Service Delivery Manager (m/f/d)

Am Thyssenhaus 1-3 (Haus 3), 45128 Essen, Germany

FPT Software is part of FPT Corporation – the global leading technology, outsourcing and IT services group headquartered in Vietnam with over USD 2 billion revenue and 29,000 employees. With more than 20 years of experience in the software industry, FPT has successfully delivered projects for 700 global customers in both traditional IT services and next-gen technologies such as Cloud, RPA, Data Analytics, AI/ML, IoT, BlockChain. Established since 2012, FPT Deutschland GmbH has become trusted technology partner of more than 30 European-based companies including RWE, Allianz, Siemens, Schaeffler, Airbus, Carlsberg.

We are looking for an IT service professional with customer and service orientation and proven working experience. Service Delivery Manager’s duty is to facilitate the planning, timely execution, and delivery of all relevant projects, on budget and within scope, in accordance with business priorities. In this position, you will be the first point of contact for our customers and responsible for internal communication on a business and operational level.

Successful candidates must possess strong leadership qualities, analytical skills, thrive under pressure, great people skills, and technical management skills. If you are dedicated and ambitious, FPT is an excellent place to grow your career.

The Job

  • Account Development: Investigating new opportunities, developing customer relationships, supporting pre-sales process, and preparing project proposals
  • Project Management: Responsible for process standards and driving them forward in existing and future projects, ensuring the management and control of service level agreements, organizing regular service review meetings with customers, and tracking improvement activities of key customers
  • HR Management: Resource planning, training PM and onsite members about project management, management of timesheet and overtime plan
  • Financial Management: Controlling expense and productivity of Project/Account compared with budget, revenue analyses and forecast, profitability, ensuring timely and accurate invoicing and monitoring receivables for projects

Your Skills and Experience

  • At least 5-year experience in the IT industry, experiences in project management are preferable
  • Broad business knowledge including Administration, Marketing, and Finance
  • In depth understanding of project management concepts
  • Very good proficiency in English, German is a plus
  • IT background is preferable
  • Excellent project management, organization, and team collaboration skills
  • Excellent written and verbal communication skills
  • Solid computer skills, including MS Office (Word, Excel, Powerpoint and Outlook)
  • Other requirements: Problem-solving skills, networking skills, ethical behavior

Why You'll Love Working Here

  • A professional workplace in modern offices
  • Pleasant working atmosphere, flat hierarchies and a team that will train you intensively
  • A wide range of career opportunities thanks to a comprehensive training and development program
  • Educational leave (5 days) is expressly supported
  • 30 days of vacation
  • Annual bonus payment
  • Stay abroad at the parent company’s headquarters possible
  • Company events (e.g. SV Convention and summer parties) to celebrate joint successes
  • Fresh coffee and water available every day free of charge

Join FPT and:

– Be a part of the diverse and innovative work culture
– Grab the opportunities to work with Giants from various industries and regions
– Accelerate your career movement and unleash your potential with unlimited opportunities

Please send your CV and cover letter to [email protected]